At Booknoro, we strive to provide our customers with high-quality digital products and a seamless shopping experience. Please read our return and refund policy carefully:
1. Digital Product Purchases
- All ebook sales are final once the purchase is completed. Due to the digital nature of our products, we do not offer refunds or exchanges for ebooks unless under exceptional circumstances as outlined below.
2. Eligibility for Refunds
- Refunds may be considered if:
- You inadvertently purchased the wrong ebook and request a refund within 24 hours of the purchase.
- The ebook is not accessible or corrupted due to technical issues on our platform.
- The content significantly differs from the description provided.
3. How to Request a Refund
- To request a refund, contact our customer support at info@booknoro.com within the applicable timeframes. Please include your order number, proof of purchase, and a detailed explanation of the issue.
4. Processing Refunds
- Refunds will be processed to the original payment method within 7-10 business days after approval. You will receive a confirmation email once your refund has been issued.
5. Non-Refundable Items
- Gift cards, free ebooks, and promotional offers are not refundable.
- Once downloaded or accessed, ebooks cannot be returned or refunded unless they are defective.
6. Technical Support
- If you experience technical difficulties accessing your ebook, please contact our support team for assistance. We will do our best to resolve the issue promptly.
7. Changes to this Policy
- We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.